For AI to succeed, ‘computer says no’ needs to die

“Computer says no” was the punchline for Little Britain’s sketches parodying the very worst examples of customer service, aided and abetted by a dumb terminal. Having had our own similar encounters, we grimly laughed along. However, as more services become automated, “computer says no” could mean being turned down for a job, a mortgage, or even healthcare treatment without any explanation. No laughing matter. It’s the responsibility of all data scientists — myself included — to ensure that the datasets used to train AI/ML models are accurate, complete, and unbiased. In addition to that, it’s also incredibly important that we…

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